Worried your StreetSaw hoverboard might break down in the future? Fear no more, we have an extended warranty for that!
Most other hoverboard companies will tell you that their hoverboards come with a manufacturer's warranty. However, if you've had your ear to the wall, you'll have heard that the manufacturer's are all in China.
Nothing like shipping a 30 pound hunk of metal across the ocean, right? So, there goes $150, and that's just to get it there.
To Our Competitors: YOU'RE DOING IT WRONG
Your investment into a StreetSaw hoverboard already comes with a standard manufacturer's warranty from the factory, just like our competitors. You can read this in the owner's manual.
However, instead of shipping your hoverboard to China for $150 when it breaks, or learning to fix it yourself (good luck with that), you can ensure that you'll be riding your it for much longer by choosing one of our extended warranties with repair service and parts available from the USA.
We offer several varieties of StreetSaw hoverboard warranties to protect your investment, and when you purchase one, we'll cover the cost of parts due to many manufacturer's defects.
When something breaks, bring it into one of our retail stores and we will repair it for you at now charge. Just drop it off, we'll fix it, and pick it up a few days later.
If you're not near one of our retail stores, you have two options for getting your hoverboard repaired under warranty.
Option 1: Ship it to Us
Send your hoverboard to us and we'll make the necessary repairs to it for free. Just cover the shipping costs to and from our nearest retail location, and you'll have your hoverboard back in about 7-10 days on average.
Option 2: We Send You Parts
If you're handy, well, you can just do the repair yourself. We will send you the parts required to repair your hoverboard, thus avoiding the shipping costs altogether.
Also, if we have an instructional video on how to make the repair, we will send that to you as well.
There are a number of things that will void the warranty, so we strongly suggest you read the following because it contains details of what will cause your warranty to void.
Hoverboards that have been abused will not be covered under warranty. Abuse includes, but is not limited to riding at high speeds and dismounting the hoverboard, accelerating at speeds faster than the hoverboard can handle, allowing the hoverboard to roll, dropping of the hoverboard, performing stunts with the hoverboard, riding the hoverboard through water or in wet conditions, and more.
A common sign of abuse is when the chassis / frame is broken in half.
Only StreetSaw may repair warrantied hoverboards. You must bring your hoverboard to an authorized StreetSaw hoverboard repair facility for repair every time that it needs repair or it will not be covered any further after this. If you attempt to repair a StreetSaw hoverboard by yourself without our prior authorization or instructions, your warranty will be voided. StreetSaw is utilizing special stickers within the hoverboard that indicate to us if the hoverboard has been opened by an unauthorized person. If these stickers are broken or missing, the hoverboard will not be covered under warranty.
Recalibration of your hoverboard should only be performed by a skilled technician. Incorrect recalibration on bluetooth equipped hoverboards has been known to fry the bluetooth chip and the balance sensor gyroscope PCB boards of hoverboards.
Charging your hoverboard for more than the recommended 3 hours is known to burn out the batteries on many hoverboards. This is especially common with hoverboards that use non-UL listed chargers. As of January 2016, all StreetSaw hoverboards must use a UL listed hoverboard charger to charge them. The use of a non-UL listed hoverboard adapter voids your StreetSaw hoverboard warranty. We can tell when this has occurred because the hoverboard flashes a specific pattern of yellow lights that indicates that the hoverboard has been overcharged, and this does not happen to a StreetSaw hoverboard that has been properly changed and maintained.
Shipping each way is paid by the buyer. Local dropoff and pickup is absolutely free.
All orders will receive confirmation immediately upon purchase. Once the product is shipped out, you will receive an email with your tracking information. Most all hoverboards are shipped via UPS Ground. All other products are either shipped via USPS First-Class, USPS Priority Mail, or UPS Ground.
For all orders made within the United States most orders take between 3 and 10 days to arrive. If you haven't received your product by this time, you may call us at 1-888-HOVER-11 (1-888-468-3711) for status.
If you have not received your order by the 21st day, please contact us and we will gladly open an investigation for you.
We deliver to Canada. If you live near a border city, we strongly suggest shipping your order to a receiving company in that city. This is a very common practice, especially for Amazon buyers.
If you do not live near a border city, then we will ship you the hoverboard without a battery, and have the battery shipped to you separately. You may then install the hoverboard battery when you receive both packages. Doing this helps us get your hoverboard to you faster.
International delivery is dependent on the location and availability of the product you have ordered. Hoverboards are sometimes very difficult to handle with the customs of some countries, while other counties are easier.
Almost all international orders are drop-shipped through our main supplier. Due to customs reasons, hoverboards sent internationally will not have StreetSaw branding applied, and will be received in generic packaging with generic paperwork. Again, this makes customs receiving easier for most countries.
All of our products are backed by our world-class warranty. Should there by ANY manufacturer's defects to your hoverboard whatsoever within 90 days of purchase, we will do everything in our power to ensure your device is working correctly.
The details of our warranty cover any defects in manufacturing that prevents you from enjoying your device. These type of defects include things such as:
There may be times when things go wrong, but they're not covered. These are generally incidental problems such as:
If you're concerned that your hoverboard may not last, then we also offer extended warranty protection. This coverage is offered directly by our company, and extends the 90-day warranty to the time that you have purchased. Available extended warranties include the following:
You may only purchase an extended warranty at the same time as you've purchased your hoverboard, or before it has shipped.
Aside from our stellar premium quality products, people love to buy from StreetSaw for a wide variety of reasons. These reasons include:
Unlike a lot of our competitors, we're based in the good 'ol USA. We also stock our inventory here as well, so no worrying about whether your purchase is going to take weeks and be shipped from China.
We're not just online! We have a real legit retail store, and are headquartered in fabulous Las Vegas, NV. You can come visit us anytime!
We repair hoverboards, and not just StreetSaw brand. We know the ins and outs of hoverboards, unlike big-box retail.
We actually answer our phones, 24 hours a day, 7 days per week. Just try it, (and then try our competitors): 1-888-HOVER-11
We've been in business since the people were going nuts over hoverboards in 2015, and our love for them only continues to grow.
We've NEVER been subject to any of those crazy recalls or safety lawsuits. On top of that, we offer all of our visitors an EXCLUSIVE 26-page PDF report about the safety of riding a hoverboard. You can get a copy of our hoverboard safety PDF here.
We encourage you to read all of our online reviews! The ones on the next tab over, or on Yelp, on Google, and more!
To read what our customers have had to say about us, click here to open some testimonials.
“I didn't want a plain self balancing scooter, I wanted a StreetSaw baby! Really though, I bought this hover board to walk my dog. ”
- Chuck H.
“My little brother absolutely LOVED getting a StreetSaw for Christmas! This is the best hoverboard for sale online, period! ”
- Ashley C
“I decide to buy a hoverboard from Amazon and it broke within 1 week. StreetSaw had the hoverboard parts that I needed. Fixed! ”
- Adam S