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Return Policy

POLICY OVERVIEW

  • Cancellations are allowed until we ship, at our discretion.
  • We believe in a hassle-free experience, in both sales and returns.
  • We believe making returns and refunds should be made quickly.
  • Refunds, store credit, and exchanges are available to you.
  • Returns are valid for 30 days; must be unopened and unused.
  • An RMA number is not required to return a qualified item.
  • An RMA number is required to return a non-qualified item.
  • You are responsible for all return shipping costs.
  • There is no restocking fee for returns valued at less than $50.
  • Returns are limited to one (1) return per six (6) months.
  • Clearance items, items purchased on sale, and items using coupons valued at 15% or greater are final.

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POLICY IN DETAIL

If you are not satisfied with your purchase, you may return it to us for a full refund, store credit, or exchange under the following terms and conditions of this policy (“Return Policy”). Please see below for more information on our Return Policy.

CANCELLATIONS

Cancellations For Any Reason

StreetSaw LLC, (the “Company”) may happily cancel your order at any time prior to its shipment.

  • Cancellations are provided to you as a courtesy, however, and we are not under any requirement to cancel any order(s).
  • In the event of a successful cancellation, we may issue you a refund or a store credit of the original amount paid at our discretion.
  • Cancellations are not allowed on wholesale, private label, white-label, liquidation, special, or custom orders.

RETURNS

Return Due To Change Of Mind

Company may happily accept returns due to change of mind. 

  • A request to return must be received by us within 30 days of receipt.
  • The item must be returned to us in the original packaging, unused and in resellable condition.
  • Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
  • Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you through email once this has been completed.

Returns Due To Wrong Product Ordered

Company may happily accept returns due to wrong product being ordered. 

  • A request to return must be received by us within 30 days of receipt.
  • The item must be returned to us in the original packaging, unused and in resellable condition.
  • Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
  • Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you through email once this has been completed.

Returns Due to Item Being Dead on Arrival

We take DOA (dead on arrival) items very seriously.

If an item is delivered DOA, please inform us immediately. Do not use the product whatsoever, or you may jeopardize your ability to return. Document everything that you can and report them to us via our website so we can sort out how to handle it properly by giving you a return authorization.

We will make sure to handle any DOA items swiftly. Our procedure for DOA items is to exchange the DOA item for an identical item. Since our policy for DOA items is to provide you with an even exchange, requests for a refund on a DOA item is still subject the our restocking fee.

If we receive an item that was claimed to be DOA, but upon our inspection it was clearly tampered with or not DOA, you will not receive a shipping reimbursement or refund.

Warranty Returns

Company will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Company to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:

  1. refund to your payment method
  2. a refund in-store credit
  3. a replacement item sent to you (if stock is available)

RETURN PROCESS

To return an item, please check that your item is returnable using our return portal. Go through the instructions and initiate your return. If you’re having trouble using the portal you may email customer service via our contact form. While a Return Merchandise Authorization (RMA) number isn't required for qualified returns, you may opt to get one from customer service to ensure that your order qualifies.

After going through the above methods, place the item securely in its original packaging. Include the return form and/or any correspondence regarding your order. We highly suggest including a copy or your original receipt. Once finished, mail your return to the following address.:

StreetSaw, LLC
Attn: Yo Kwon
Order #
2663 Mystere Court
Las Vegas NV 89117
United States of America

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Refunds will not be given for items lost in the mail.

Packaging a Return

Please ensure that the item you are returning is well packaged. This is especially important if you are returning a battery as they can be potentially dangerous.

REFUNDS & EXCHANGES

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.

At our discretion, we will issue you store credit, an exchange, or a refund back to your original payment method.

Store Credit

Store credit is exempt from restocking fees and is credited to you in the form of a gift card. This is how we process most of our returns.

Exchange

Exchanges will be made promptly and as like-kind. We will make our best effort to exchange the item for an identical one. Should that item no longer be available, we may send an exchange that slightly differs in features or color. 

Refunds

If we have approved a refund for you, please be aware that it may take 1-2 billing cycles to appear on your credit card statement. This is dependent on your credit card company. We will notify you by email when your return has been processed.

Late or Missing Refunds

If you haven’t received a refund within 30 days of making your return, follow these steps:

1) Check your bank account again to make sure you didn’t miss it.

2) Contact your credit card company for a status check; it may take some time before your refund is officially posted to your account.

3) Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us about your refund.

Original Payment Method

A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund has been sent.

EXCEPTIONS

The following items cannot be returned:

  • opened items
  • expired items
  • items purchased from third parties
  • hoverboards with a broken seal

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Restocking Fees

A base restocking fee of 20% will be charged for all returns in excess of $50.00 or the USD equivalent.

Restocking Fees for Boards & Scooters

If returning a hoverboard or scooter, and it has been damaged for any reason, a higher restocking fee may apply in accordance with the following chart:

  • 20% - New, unused condition, able to resell.
  • 40% - Used, signs of use / light scratches.
  • No Refunds - Used, obvious scratches, non-working, or not resalable.

Restocking Fees for Parts

For those replacement parts and accessories that are returnable per this policy, the restocking fees are as follows:

  • 30% - Hoverboard Batteries, Chargers, Motors, and Frames.
  • No Refunds - PCBA items including, but not limited to, hoverboard repair kits, motherboards, gyroscopes, bluetooth modules, and LED lights. 
  • No Refunds - Anything that is scratched, broken, or not resellable.

Limitations

Due to abuse, returns are limited to one (1) return per rolling six (6) month period.

Example: You may return your first order placed on January 1st, but you may not make another return until July 1st.

Clearance Items

Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please feel free to contact us.

 

UNUSUAL SCENARIOS

Unusual scenarios are uncommon, but they happen. For an unusual scenario, we will use our best discretion to resolve the issue. Here are some unusual situations that may occur and how they are to be handled.

Order Returned to Us & Requires Reshipping

We all make typos, but shipping related typos can cause a package to be returned to us. In this situation the customer is responsible to contact us and inform us that their order has not arrived. The customer will then have the choice to pay another shipping fee or cancel the order minus an applicable restocking fee.

Order Returned But Is Opened Or Used

If a product is returned to us in a condition that is open, used, or not resellable, the customer is not eligible for a refund.

Battery Returned But Voltage is Not New or Has Burned XT60 Connector

Batteries that are plugged into a bad motherboard burn the battery terminal. If this battery terminal appears burnt, the customer is not eligible for a refund.

Product Sent Back As DOA But Works Fine

There may be a time when a customer returns a product under the claim that it doesn't work, but upon inspection we find that product to work. In such situations the customer is responsible for shipping to us as well as back to them.

Order Tracking Shows Delivered But You Cannot Find It

We ship using USPS, UPS, DHL, and FedEx. We do not operate as a courier and are not the ones that deliver packages to you. If your tracking number is showing your package as delivered, but you cannot find it, we suggest following these steps:

  • Contact your local courier's branch and ask about the package.
  • Check with your neighbors to see if the package may have been delivered to them.
  • Ask your regular mailman where they placed the package the next time you see them.
  • Check any outdoor cameras you may have, such as a Ring.

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