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Shipping Policy

POLICY OVERVIEW

  • We always ship in-stock items and notify you about any delayed items.
  • Delayed items always ship free of any additional charges.
  • Shipping costs and discounts are calculated at checkout.
  • Domestic shipments take an average of 2-3 days.
  • Domestic shipments ship from Las Vegas, NV.
  • International shipments take 1-3 weeks.
  • We do not ship hoverboards or batteries internationally.
  • We reserve the right to cancel orders with suspicious shipping information.

Were you looking for our Return Policy or to track your order?

You may also see our Christmas Shipping Policy.

POLICY IN DETAIL

StreetSaw, LLC (“No High“, “we“, “us” or “our“) is the operator of https://www.streetsaw.com (“Site”). By placing an order through this Site you will be agreeing to the terms of this shipping policy (“Shipping Policy”) below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our Site but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund for the unavailable items.

SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.

Carriers

We ship most of our products via USPS and UPS.

DELIVERY TIME

Domestic

In general, domestic shipments are in transit for 2 – 7 days.

Estimated Shipping Time via UPS Ground

1 Day

Nevada

2-3 Days

California, Arizona, Utah, New Mexico, Colorado, Wyoming, Idaho, Oregon.

3-4 Days

Washington, Texas, Oklahoma, Kansas, Nebraska, Montana, South Dakota, North Dakota, Minnesota, Iowa, Missouri, Arkansas.

4-5 Days

Wisconsin, Louisiana, Mississippi, Alabama, Tennessee, Illinois, Michigan, Indiana, Ohio, Kentucky, Alabama, Georgia, Ohio, West Virginia, Florida, South Caroline, North Carolina, Virginia, West Virginia.

5-7 Days

Maryland, Delaware, Pennsylvania, New York, New Jersey, Connecticut, Rhode Island, New Hampshire, Massachusetts, Vermont, Maine.

International

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday – Friday during standard business hours, except on Nevada and national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Tracking

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

ADDRESSES

Change of Delivery

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Boxes

We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Military Addresses

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Incorrect Addresses

If a courier is unable to deliver your order due to incorrect address, you will be responsible for payment of a new shipping fee in order to receive the item.

Non-Pick Up

Items returned due to non-pickup will be subject to our standard restocking fee.

UNCOMMON EVENTS

Out Of Stock Items

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Excessive Delivery Time

If the delivery time has exceeded the longest date of the forecasted time, please contact us so that we can conduct an investigation.

Damaged Parcels

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Delivered, Can't Find

We do not operate as a courier and are not the ones that deliver packages to you. If your tracking number is showing your package as delivered, but you cannot find it, we suggest following these steps:

  • Contact your local courier's branch and ask about the package.
  • Check with your neighbors to see if the package may have been delivered to them.
  • Ask your regular mailman where they placed the package the next time you see them.
  • Check any outdoor cameras you may have, such as a Ring.

DUTIES & TAXES

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the Site.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping and any applicable restocking fees. The cost of the initial shipping will not be refunded.

CANCELLATIONS

If you change your mind before you have received your order, we may be able to accept cancellations at any time before the order has been dispatched, at our discretion. If an order has already been dispatched, please refer to our return policy.

INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for Damaged Parcels

We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

Process for Lost Parcels

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. We may opt provide you with an exchange early. You agree to fully cooperate with the courier for any insurance related needs.

CUSTOMER SERVICE

For all customer service inquiries, please submit an inquiry using our contact form.

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