(Last updated February 26th, 2017)
- Get caller's name.
- Get caller's phone number.
- New customer or current customer?
- For current customers, get their order number and go to current customer section.
- Do you repair hoverboards?
- How much are your hoverboards?
- Do you sell hoverboard parts?
- Do you sell hoverboard chargers?
- How long does shipping take?
1) Do you repair hoverboards?
Yes, we have a full-service hoverboard repair shop and work with all brands of hoverboards. Would you like to mail it to us, or bring it into our Las Vegas repair shop?
Option A) Mail it in
Okay, excellent. You can process this request online at our website StreetSaw.com/repair. Our repair pricing is also listed there.
Option B) Bring it in
Great. You can bring it to our store anytime during business hours and we'll take a look at it for you. Pricing is available at StreetSaw.com/vegas-repair
2) How much are your hoverboards?
The price of our hoverboards range from $199 for pre-owned up to $999 for the latest and greatest off-road model. All hoverboards come with our 90-day repair warranty. You can view all of our hoverboards for sale and current prices at StreetSaw.com/hoverboards
3) Do you sell hoverboard parts?
Yes. You can view all of our hoverboard parts for sale and current prices at StreetSaw.com/parts
How much is XYZ part?
(Go to the parts URL above and try to answer customer's question).
4) Do you sell hoverboard chargers?
Yes. We sell generic hoverboard chargers are $34.99 and genuine chargers for $69.99. They are available for purchase in our store as well as online.
What is the difference?
The difference between them is that the generic ones are lightweight, and we do not suggest charging with them for more than 3 hours. The genuine chargers have been UL certified, are heavier duty, charge faster, and also come with a full 1-year warranty.
5) How long does shipping take?
We ship from Las Vegas within 1-2 business days of placing your order. You can view a map of estimated delivery dates by going to StreetSaw.com/shipping.
Customer Checking on Status of Repair
Unfortunately, I don't have access to the current status. However, I will pass your message along to the repair department to check on it and give you a call back. Generally repairs are done on the weekends.
Customer Needs Repair
1) Something is wrong with my StreetSaw hoverboard.
Okay, please tell me in detail what is wrong with your hoverboard and I will take notes and pass it on to the repair department.
2) How do I work my hoverboard?
Have you read through our owner's manual? You may also want to check out our YouTube channel for videos on how to work your hoverboard (YouTube.com/c/StreetSaw). If you're still having problems, I can leave a message for one of our hoverboard experts to call you back.
For all other questions, please offer to take notes for customer and that you will have a rep call them back.